Privacy Policy
AusTech Solutions Group is committed to protecting the privacy of visitors to our site and users of our services. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in accordance with applicable laws, including the Australian Privacy Principles under the Privacy Act 1988 (Cth) and, where applicable, the General Data Protection Regulation (GDPR).
This Privacy Policy applies to data collected through our online platform, websites, services, and any related interactions you have with us.
Information We Collect
We may collect personal information directly from you when you interact with our site or services, such as when you fill out forms, communicate with us, or subscribe to our services. This information may include your name, email address, contact details, company information, and any other information you voluntarily provide.
We may also collect information automatically when you visit our site or use our service. This may include technical information like your IP address, browser type, operating system, referring URLs, and usage information such as pages viewed, time spent on pages, and clickstream data. This information helps us understand how users interact with our site and improve our services.
Use of Information
We use the information we collect for various purposes, including:
- To provide and maintain our services.
- To improve, personalise, and expand our services.
- To communicate with you, respond to inquiries, and provide customer support.
- To send you updates, security alerts, and administrative messages.
- To understand and analyse how you use our services.
- To detect, prevent, and address technical issues or fraudulent activity.
- To comply with legal obligations.
Legal Basis for Processing (for GDPR purposes)
If you are located in the European Economic Area or United Kingdom, we process your personal information under the following legal bases:
- Your consent (where required and provided).
- The necessity to perform a contract with you.
- The necessity to comply with a legal obligation.
- Our legitimate interests (e.g., improving our services, marketing, fraud prevention), where these interests are not overridden by your data protection interests and fundamental rights.
Sharing and Disclosure of Information
We do not sell your personal information. We may share or disclose your information in the following circumstances:
- With service providers and business partners who perform services on our behalf (e.g., hosting, data analysis, customer support). These parties are bound by confidentiality obligations.
- For legal reasons, such as to comply with a legal obligation, respond to lawful requests from public authorities, or protect the rights, property, or safety of AusTech Solutions Group, our users, or others.
- In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Data Retention
We retain personal information for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorised use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.
Your Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of your personal information.
- Object to the processing of your personal information.
- Request restriction of processing your personal information.
- Request data portability.
- Withdraw consent at any time (where consent is the legal basis for processing).
To exercise any of these rights, please contact us using the details provided below.
Data Security
We implement appropriate technical and organisational measures designed to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no security system is impenetrable and we cannot guarantee the absolute security of your information.
Cookies and Similar Technologies
Our site may use cookies and similar technologies to enhance your experience, analyse usage, and for marketing purposes. You can control the use of cookies through your browser settings.
Links to Other Sites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children's Privacy
Our service is not intended for individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
AusTech Solutions Group
101 Collins Street, Level 15,
Melbourne, Victoria, 3000
Australia
This Privacy Policy was last updated on January 1, 2024.